Refund policy

Returns & Refunds Policy

At Saint Aya Active, we want you to love every piece. If something isn't quite right, you're welcome to return your order within 21 days of delivery for a refund, store credit or exchange, as long as it meets our return requirements.

Please note: this Returns Policy applies only to purchases made directly through saintayaactive.com.

Return Eligibility Requirements

To be accepted for return, your item(s) must:

• Be unworn, unwashed, and in original packaging with all tags attached
• Be free of perfume, body odour, deodorant and washing powder
• Be free of make-up, tan marks, glitter and pet hair
• Not be a Final Sale item

All returns are inspected on arrival. Items that don't meet these requirements can't be accepted and will be sent back to you at your cost.

How to Return Your Order

1. Email hello@saintayaactive.com within 21 days of delivery with your order number, the item(s) you're returning, and whether you'd like a refund, store credit or exchange.
2. We'll reply to confirm your return.
3. Pack your item(s) securely in their original packaging, include your order number, and post them to:

Saint Aya Active – Returns
10 Bartley Street
Chippendale NSW 2008
Australia

Return postage is at the customer's cost. We recommend a tracked service, as we can't take responsibility for returns lost in transit. Returns sent without first contacting us may not be processed.

Refunds

For change-of-mind returns (where there is no fault with the product), refunds are available within 21 days of delivery and are issued to your original payment method once your return has been received, inspected and approved.

• Refunds are processed within 5–7 business days of approval
• Discount codes are forfeited and not reissued
• Original shipping fees are non-refundable

Store Credit

All eligible returns can be issued as store credit instead of a refund.

• Credit is valid for 12 months from the date of issue
• Store credit and gift cards are not refundable and cannot be exchanged for cash
• Discount codes are forfeited on store credit returns

Exchanges

You're eligible for one free size or colourway exchange per order.

• Exchanges are subject to stock availability
• Your exchange will be dispatched once you've emailed us the tracking number for your return
• We'll cover shipping on your replacement item; return postage remains at your cost
• Exchanged items are eligible for store credit only if returned

Final Sale Items

Items marked Final Sale cannot be returned for refund, exchange or store credit.

Damages & Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged or incorrect, contact us at hello@saintayaactive.com with your order number and a photo of the issue. We'll arrange a replacement, repair or full refund at no cost to you, including return shipping.